FAQ
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What materials are your bracelets made of? Our bracelets are crafted using a variety of materials, including but not limited to natural gemstones, crystals, metals such as stainless steel or sterling silver, genuine leather, and high-quality beads.
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Are your bracelets adjustable? Yes, many of our bracelets feature adjustable sizing options to ensure a comfortable fit for different wrist sizes. However, specific details regarding adjustability may vary depending on the design of the bracelet.
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Do you offer customization or personalized bracelets? At this time, we do not offer customization or personalized bracelet services. However, we regularly introduce new designs and collections, so be sure to check back for updates or subscribe to our newsletter for announcements.
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How do I determine the right size for my bracelet? We recommend measuring your wrist circumference using a flexible measuring tape or a piece of string. Add approximately 0.5 to 1 inch (1.27 to 2.54 centimeters) to your wrist measurement to ensure a comfortable fit. Detailed sizing information for each bracelet is available on the product page.
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Are your bracelets suitable for sensitive skin? While we strive to use hypoallergenic materials in our bracelets, individual sensitivities may vary. If you have known sensitivities to certain materials, we recommend reviewing the product descriptions and materials list carefully or consulting with a healthcare professional before making a purchase.
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How should I care for my bracelets? To maintain the beauty and integrity of your bracelets, we recommend avoiding exposure to harsh chemicals, moisture, and extreme temperatures. Gently wipe your bracelets with a soft cloth after each wear and store them in a clean, dry place when not in use.
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Do you offer wholesale or bulk purchasing options? Yes, we offer wholesale and bulk purchasing options for select products. Please contact our customer service team for more information, including pricing, minimum order quantities, and shipping details.
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What payment methods do you accept? We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure online payment options. Additionally, we may offer alternative payment methods depending on your location and preferences.
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What is your shipping policy? We strive to process and ship orders promptly within the specified processing times. Shipping options, delivery times, and associated costs vary depending on your location and the shipping method selected at checkout. For detailed information about our shipping policy, please refer to our Shipping & Delivery page.
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What is your return and exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your bracelet, you may return it within [number] days of receipt for a refund or exchange, subject to certain terms and conditions. Please review our Return & Exchange Policy for detailed instructions and eligibility criteria.
If you have any further questions or require assistance, please don't hesitate to contact our customer service team. We're here to help!